Help

Support

Need help with SweatStreak? Find answers below or reach out directly — we're here to help.

iOSApp Store

AndroidGoogle Play

Version1.0

1. Contact Support

The fastest way to get help is email. We aim to respond within 1–2 business days.

When contacting support, please include your registered email address and a brief description of the issue. For account or data requests, we will verify your identity before taking any action.

2. Account Management

You can manage your account entirely from within the app. Common actions and where to find them:

Change password

Profile→Settings→Change Password

Update fitness profile

Profile→Fitness Profile

Update notification preferences

Profile→Settings→Notifications

Delete account

Profile→Settings→Delete Account

For full details on what data is deleted and the timeline, see our Account Deletion page.

3. Frequently Asked Questions

How do I log a workout?+

Tap the Workouts tab, choose a template or start a quick session, then log each set as you go. Tap "Finish" when you're done.

How do streaks work?+

Complete at least one workout on every scheduled day to keep your streak alive. Missing a day resets your streak counter. Rest days assigned by your plan do not break your streak.

What is XP and how do I level up?+

You earn XP for every workout you complete. Your level is calculated from your total XP — the more you train, the faster you advance.

How do I change my workout plan?+

Go to Profile → My Plans, select a new plan, and tap Activate. Your streak is not affected when switching plans.

Can I use SweatStreak offline?+

Yes. Log sessions without a connection — everything syncs automatically when you reconnect.

How do I delete my account?+

Open the app and go to Profile → Settings → Delete Account. Your data is removed immediately and fully purged within 30 days.

I forgot my password. How do I reset it?+

On the login screen, tap "Forgot password" and enter your email. You will receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Why isn't my streak updating?+

Make sure you finish the session — tapping the Finish button is required. Also check that your plan rest days are set correctly. If the problem persists, contact support.

4. Data & Privacy

SweatStreak stores your workout data, streak history, and account information to provide the app experience. We do not sell your data to third parties.

Still need help?

If you couldn't find an answer above, reach out and we'll get back to you as soon as possible.

Email Support